Service

Services & Support

Steel sourcing is often hard not because of the product itself, but because of material selection, processing, inspection and documentation. We turn these into standard services to reduce your early communication and later rework.

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24hRFQ and technical support response

6ItemStandard service content

5–15%Nesting cutting material utilization improvement

100%Batch accompanying inspection coverage

Six standard services

SELECT

Material selection and standard confirmation

Recommend grades and standards by application, with trade-off rationale and alternatives to avoid "buy first, modify later".

CUT

Custom processing

Decoiling, slitting, CNC cutting, beveling, drilling & coating, cut-to-drawing, less rework on site.

Inspection & Quality Certificates

Batch-by-batch inspection with COA / MTC, third-party witness sampling and retesting supported.

LOGISTICS

Logistics & Shipping

Booking, port consolidation, loading supervision and transport plans; FCL, LCL and breakbulk available.

DOC

Export Documents

Commercial inspection, Certificate of Origin (FORM E etc.) and market-access certificate documentation handled.

AFTER

After-Sales & Claims

Arrival inspection support, quality claim handling and closed-loop improvement, response within 24 hours.

Custom Processing Capabilities

Process Item	Available Range	Typical Tolerance / Notes
Decoiling & Cut-to-Length	Thickness 0.3 – 25mm, length as required	Length tolerance ±3mm, multi-roll leveling
Slitting	Width on demand, min edge trim controlled	Burr and camber controlled as required
CNC Cutting	Flame / Plasma / Laser	Nesting per part drawing, utilization up 5 – 15%
Beveling & Drilling	V / X / K bevel, 3D drilling	Per member drawing, piece-by-piece inspection
Bending & Forming	Per drawing radius and angle	Provide material and thickness for springback calculation
Surface Treatment	Shot blasting + painting / hot-dip galvanizing	Sa2.5 or above, film thickness per project spec

Machined parts must be providedDrawings or cutting listSpecifications, length, quantity, bevel and hole requirements. If no drawings are available, process to general requirements, but tolerances shall follow standards.

Service Process

Requirements & Drawings

Specify product, quantity, standard and processing requirements, provide drawings or list.

Solutions & Quotes

Provide processing plan, tolerance details, material utilization and quote.

Confirm & Schedule

After plan confirmation, lock production scheduling and lead time; make a sample first if needed.

Processing & Inspection

Process per plan and inspect item by item; issue inspection records.

Packaging & Shipping

Choose packaging by transport mode; ship after port consolidation and loading supervision.

Delivery & Follow-up

Support receiving inspection; follow up after use and record improvements.

Service FAQs

It includes cut-to-length, slitting, CNC cutting, beveling, drilling, bending, shot blasting, and painting. After receiving drawings or a cutting list, we first provide a processing plan and tolerance specifications, then arrange production after confirmation.

Yes. We handle commodity inspection, certificates of origin (such as FORM E), third-party pre-shipment inspection, and assist in preparing test reports and documents required for SASO, SONCAP, and other market access files.

We provide live video calls from the workshop, covering steelmaking, rolling, finishing, and quality inspection. You can specify batches and inspection processes to view. We recommend booking 2 days in advance so the relevant processes can be scheduled online.

Please report promptly after arrival and keep the original packaging and markings. We generally respond within 24 hours, first verify the heat number and inspection records, arrange a joint third-party re-inspection if necessary, and provide a solution of return, replacement, or price reduction.

Stock items in regular specifications: 7 – 15 days; future production: about 25 – 40 days; custom processing adds 5 – 10 days on top. The specific lead time is confirmed at quotation based on capacity and shipping schedule and written into the contract.

Full-container exports usually start from one 20-foot container (about 20 – 25 tons); LCL trial orders can start from 5 tons. Processed parts are calculated per project batch; we recommend providing a usage list for confirmation.

Need a quote or technical support?

Tell us product, material, specs, quantity and destination port; we reply with FOB / CIF quote within 24 hours.

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